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Returns & Exchanges
At Kiara Jewels, we want you to love your purchase! If you are not fully satisfied, we’re here to help with an easy return and exchange process.
✅ Eligibility for Return or Exchange
You may request a return or exchange if:
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The item is damaged, defective when delivered.
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It is requested within 7 days of delivery.
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The product is unused, unworn, and in original condition.
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All original packaging, tags, and invoice are intact.
Note: Refund will be processed only after the product is returned and inspected.
❌ Non-Returnable Items
To maintain hygiene and quality standards, the following items are not eligible for return:
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Products showing signs of wear, use, or damage caused after delivery
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Customized, personalized, or engraved items
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Free gifts or complimentary items received as part of any promotional offer
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Products purchased during clearance sales, final sales, or special promotional offers, including Buy 1 Get 1 Free and Buy 1 Get 2 Free deals
🔄 Exchange Policy
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Exchanges are subject to product availability.
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Only size or style exchange is allowed (if applicable).
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If the requested item is unavailable, a store credit may be issued.
💰 Refund Policy
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Refunds are provided only in cases of damange or defective delivery.
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Refunds will be issued to the original payment method within 7–10 business days after quality inspection.
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Shipping or COD charges (if any) are non-refundable.
🚚 Return Shipping
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Return pickup will be arranged from our end when eligible.
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In some cases, customers may need to ship the product themselves. Reimbursement of basic courier fees will be provided upon validation.
How to Request a Return / Exchange
📩 Email Support
📲 Whats App Support
+91 9329456522 (Whats App only)
🕙 Available Monday–Saturday, 11:00 AM – 7:00 PM (IST)
🕒 Response Time
We typically respond within 1–4 business hours.