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Shipping policy
Last Updated: July 2026
Thank you for shopping with Kiara Jewels. We are committed to delivering your orders safely and on time across India.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders are processed from Monday to Saturday, excluding public holidays.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order is processed and dispatched, you will receive a confirmation via Email, SMS, or WhatsApp (where applicable), along with your tracking details.
2. Shipping Coverage
We currently deliver to most serviceable locations across India.
If your delivery address is outside our courier partners' service area, we will contact you regarding alternative arrangements or cancel the order with a full refund (if prepaid).
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment is completed.
Any free shipping offers will be clearly mentioned on the website during promotional periods.
5. Order Tracking
Once your order has been shipped, you will receive tracking information via Email, SMS, or WhatsApp (where applicable).
You can also contact our support team if you need assistance tracking your shipment.
6. Delivery Attempts
Our courier partners will make delivery attempts according to their standard procedures.
If delivery cannot be completed due to reasons such as:
- Incorrect or incomplete address
- Customer unavailable
- Incorrect contact information
- Refusal to accept delivery
the shipment may be returned to us.
7. Returned Shipments (RTO)
If an order is returned to Kiara Jewels because it could not be delivered, our customer support team will contact you.
Depending on the situation, we may offer:
- Re-dispatch of the order (additional shipping charges may apply), or
- Refund as per our Return & Refund Policy, where applicable.
8. Damaged Packages
If your package appears damaged at the time of delivery:
- Please inspect the package before accepting it.
- If the product inside appears damaged, contact us within 48 hours of delivery.
- Please provide photographs of the package and product to help us investigate the issue.
9. Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address and contact number.
If you need to update your shipping information, please contact us immediately before your order is dispatched.
Once an order has been shipped, we may not be able to modify the delivery address.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Kiara Jewels
Email: care@kiarajewels.in
WhatsApp: +91 9329456522 (WhatsApp messages only)
Customer Support Hours
Monday – Saturday
11:00 AM – 7:00 PM (IST)
Business Information
Brand Name: Kiara Jewels
Legal Entity Name: HoorBano
Trade Name: Divya Jewels
GSTIN: 23IJZPB9415C1Z1
Registered Address
Ground Floor, Diversion Road
Beside Delhivery Courier Office
Itarsi, Narmadapuram
Madhya Pradesh – 461111
India