Terms and Conditions

Last Updated: July 2026

Welcome to Kiara Jewels. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. Business Information

Brand Name: Kiara Jewels

Legal Entity Name: HoorBano

Trade Name: Divya Jewels

GSTIN: 23IJZPB9415C1Z1

Registered Address:

Ground Floor, Diversion Road
Beside Delhivery Courier Office
Itarsi, Narmadapuram
Madhya Pradesh – 461111
India

Email: care@kiarajewels.in

WhatsApp: +91 9329456522

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide during checkout is accurate and complete.

3. Products

Kiara Jewels offers fashion jewellery and accessories.

We make every effort to display product images, colours, and descriptions accurately. However, due to differences in screen settings and photography, slight variations in colour or appearance may occur.

Minor differences do not constitute a product defect.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices may be changed without prior notice.

Applicable taxes, shipping charges, and promotional discounts will be shown during checkout where applicable.

5. Orders

After placing an order, you will receive an order confirmation by email or SMS/WhatsApp (where applicable).

Kiara Jewels reserves the right to:

Accept or reject any order.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders due to pricing or inventory errors.

If payment has already been received for a cancelled order, the amount will be refunded.

6. Payment

We accept secure online payments through our authorized payment partners.

Available payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

All payments are processed securely through encrypted payment gateways.

7. Shipping & Delivery

Orders are processed within our standard processing time.

Delivery timelines may vary depending on your location and courier partner.

Unexpected delays due to weather, public holidays, transportation issues, or other circumstances beyond our control may occur.

Please refer to our Shipping Policy for complete details.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review the policy before placing your order.

9. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled.

Customers may request a return after delivery if eligible under our Return & Refund Policy.

10. Warranty

Where applicable, products covered under our warranty are subject to the terms mentioned on the respective product page.

Damage caused by misuse, accidental damage, improper care, or normal wear and tear is not covered.

11. Intellectual Property

All website content, including but not limited to:

Logo
Images
Product photographs
Graphics
Text
Designs
Branding

is the property of Kiara Jewels and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

12. User Responsibilities

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Submit false or misleading information.
Interfere with the operation or security of the website.

13. Limitation of Liability

Kiara Jewels shall not be liable for any indirect, incidental, or consequential damages arising from:

Use of the website
Delay in delivery
Technical interruptions
Third-party courier delays
Events beyond our reasonable control

Our maximum liability shall not exceed the amount paid for the purchased product.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

15. Changes to These Terms

Kiara Jewels reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on the website.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts located in Narmadapuram (Hoshangabad), Madhya Pradesh, India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Kiara Jewels

📧 Email: care@kiarajewels.in

📱 WhatsApp: +91 9329456522 (WhatsApp messages only)

Customer Support Hours

Monday – Saturday

11:00 AM – 7:00 PM (IST)

Registered Address