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Terms of service
Last Updated: July 8, 2026
Welcome to Kiara Jewels. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or purchasing from our website, you agree to comply with these Terms.
1. About Us
Kiara Jewels is an online fashion jewellery store offering high-quality jewellery including mangalsutras, earrings, bangles, rings, necklaces, bracelets, and other fashion accessories across India.
Business Name: Kiara Jewels
Email: care@kiarajewels.in
Customer Support Hours:
Monday – Saturday
11:00 AM – 7:00 PM (IST)
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
- You will provide accurate and complete information while placing orders.
- You will not use this website for any unlawful or fraudulent activity.
3. Products
We strive to display product images, colours, and descriptions as accurately as possible. However:
- Product colours may vary slightly due to different screen settings.
- Minor variations in size, finish, or appearance may occur.
- Product availability is subject to stock.
4. Pricing
- All prices are listed in Indian Rupees (INR).
- Prices include applicable taxes unless otherwise stated.
- Kiara Jewels reserves the right to modify prices at any time without prior notice.
5. Orders
We reserve the right to:
- Accept or decline any order.
- Cancel orders suspected of fraud or unauthorized transactions.
- Limit quantities purchased per customer.
If your order is cancelled after payment, the refund will be processed to your original payment method.
6. Payment
We accept secure online payments through trusted payment gateways.
Available payment methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
All payment information is processed securely by our payment partners.
7. Shipping
Shipping timelines vary depending on your delivery location.
Estimated delivery:
- Metro Cities: 3–7 Business Days
- Other Locations: 4–10 Business Days
Delivery delays due to courier issues, weather conditions, public holidays, or unforeseen circumstances are beyond our control.
8. Returns & Exchanges
Please refer to our Return & Refund Policy for complete information.
Generally:
- Returns or exchanges must be requested within the applicable return window.
- Products must be unused and in original packaging.
- Certain products may not be eligible for return due to hygiene or customization reasons.
9. Warranty
Where applicable, eligible jewellery products include the plating warranty described on the respective product page.
Warranty does not cover:
- Normal wear and tear
- Physical damage
- Improper usage
- Chemical exposure
- Mishandling
10. User Responsibilities
You agree not to:
- Use the website for illegal purposes.
- Attempt unauthorized access to our systems.
- Upload harmful software or malicious code.
- Copy or misuse our content without written permission.
11. Intellectual Property
All website content including:
- Logo
- Product Images
- Graphics
- Videos
- Product Descriptions
- Website Design
is the property of Kiara Jewels and protected under applicable intellectual property laws.
Unauthorized use is prohibited.
12. Limitation of Liability
Kiara Jewels shall not be liable for:
- Indirect losses
- Incidental damages
- Delivery delays caused by courier partners
- Technical interruptions
- Events beyond our reasonable control
Our maximum liability shall not exceed the amount paid for the purchased product.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
We collect and process customer information only for order processing, customer support, and improving our services.
14. Third-Party Services
Our website may use third-party services including:
- Payment gateways
- Shipping partners
- Analytics tools
- Marketing services
We are not responsible for the policies or practices of third-party providers.
15. Changes to These Terms
Kiara Jewels may update these Terms of Service at any time without prior notice.
The latest version will always be available on this page.
16. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in Madhya Pradesh, India.
17. Contact Information
If you have any questions regarding these Terms, please contact us:
Kiara Jewels
Email: care@kiarajewels.in
Customer Support Hours:
Monday – Saturday
11:00 AM – 7:00 PM (IST)